Frequently Asked Questions
Everything you need to know about your CAMILLA journey.
How do I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing your unique tracking number and a link to the courier's website.
What is your return policy?
We offer returns on full-priced items within 30 days of delivery. Items must be in their original condition, unworn, unwashed, and with all tags attached.
Do you ship internationally?
Yes, CAMILLA ships to over 100 countries worldwide. Shipping costs and delivery timeframes vary depending on your location and will be calculated at checkout.
How should I care for my silk garments?
To preserve the intricate crystals and delicate nature of our silk, we recommend a professional dry clean only. Avoid contact with abrasive surfaces and harsh chemicals.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and flexible payment options including Afterpay and Klarna.
Can I change or cancel my order after it has been placed?
As we aim to process orders as quickly as possible, we are unable to make changes or cancellations once an order has been confirmed. Please ensure all details are correct before finalizing your purchase.